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Terms & Conditions

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Welcome to Matsu. These Terms & Conditions govern your use of our website www.matsu.ie and the purchase of our products. By accessing our site and placing an order, you agree to these terms.

1. Business Information​

  • Email: info@matsu.ie

  • Phone: +353830901230

  • Business Type: Importer and retailer of high-quality Japanese knives.

  • We comply with all relevant Irish, UK, and Japanese regulations for knife sales.

2. Age Restriction & Legal Compliance

  • You must be 18 years or older to purchase knives from our website.

  • Age verification is required at checkout and upon delivery (Passport, Driver’s License, or National ID).

  • In compliance with Irish, UK, and Japanese knife laws, we do not sell knives for unlawful purposes.

  • If you provide false information regarding your age, your order will be canceled without refund.

3. Orders & Payments

  • Orders can only be placed online through our secure checkout system.

  • We accept payments via Visa, Mastercard, PayPal, Apple Pay, and bank transfers.

  • Prices are listed in EUR (€), GBP (£), and JPY (¥) for international customers.

  • We reserve the right to cancel any order due to stock shortages, pricing errors, suspected fraud, or legal restrictions.

4. Shipping & Delivery

  • Domestic (Ireland) Shipping: Orders are delivered within 1-3 business days via An Post, DPD, or DHL.

  • UK Shipping: Delivery within 3-7 business days, subject to customs clearance.

  • EU Shipping: 5-10 business days, depending on the destination country’s customs policies.

  • Japan & International Shipping: 7-14 business days (subject to customs delays and import taxes).

  • Customs & Import Duties:

    • Customers outside Ireland are responsible for import duties, VAT, and clearance fees imposed by their country.

    • If a shipment is refused due to unpaid customs fees, return shipping costs will be deducted from the refund.

5. Returns & Refunds

  • Returns accepted within 28 days of delivery, provided the item is unused, in original packaging, and in resalable condition.

  • Custom-engraved or personalized knives are non-returnable unless defective.

  • Refund Process:

    • Contact support info@matsu.ie with your order number and reason for return.

    • Refunds are processed within 7 business days after we receive and inspect the returned item.

    • Shipping fees are non-refundable, except for defective or incorrect items.

6. Product Use, Safety & Legal Disclaimer

  • Knives must be used responsibly and in accordance with local laws.

  • By purchasing, you confirm that you understand knife safety and proper handling.

  • We are not liable for misuse, injury, or damage caused by improper handling of our knives.

  • It is the buyer’s responsibility to know and comply with knife-carry laws in their country (e.g., UK’s Offensive Weapons Act, Japan’s Firearm & Sword Law).

7. Warranty & Liability

  • This does not cover normal wear and tear, improper use, or accidental damage.

  • We are not responsible for knives damaged due to misuse, neglect, or unauthorized modifications.

  • Maximum liability is limited to the purchase price of the product.

8. Intellectual Property

  • All website content, including product descriptions, images, and branding, is the property of [Your Business Name].

  • Unauthorized reproduction of any content without written permission is strictly prohibited.

9. Governing Law & Jurisdiction

  • These Terms & Conditions are governed by Irish law, with consideration of UK and Japanese knife regulations.

  • Any disputes shall be resolved in Irish courts, unless otherwise required by international consumer law.

10. Contact Information

For any questions, please contact us at:
📧 info@matsu.ie
📞 +353 830901230

Terms & Conditions - the basics

Having said that, Terms and Conditions (“T&C”) are a set of legally binding terms defined by you, as the owner of this website. The T&C set forth the legal boundaries governing the activities of the website visitors, or your customers, while they visit or engage with this website. The T&C are meant to establish the legal relationship between the site visitors and you as the website owner. 

 

T&C should be defined according to the specific needs and nature of each website. For example, a website offering products to customers in e-commerce transactions requires T&C that are different from the T&C of a website only providing information (like a blog, a landing page, and so on).     

 

T&C provide you as the website owner the ability to protect yourself from potential legal exposure, but this may differ from jurisdiction to jurisdiction, so make sure to receive local legal advice if you are trying to protect yourself from legal exposure.

What to include in the T&C document

Generally speaking, T&C often address these types of issues: Who is allowed to use the website; the possible payment methods; a declaration that the website owner may change his or her offering in the future; the types of warranties the website owner gives his or her customers; a reference to issues of intellectual property or copyrights, where relevant; the website owner’s right to suspend or cancel a member’s account; and much, much more. 

 

To learn more about this, check out our article “Creating a Terms and Conditions Policy”.

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