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Shipping Policy

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3. Shipping Costs

  • Free Ireland Standard Shipping for orders over €100.

  • Customers are responsible for any applicable customs fees or import duties.

4. Order Processing & Tracking

  • Orders placed before 1 PM (GMT) are processed the same day. Orders placed after this or on weekends/public holidays are processed the next business day.

  • A tracking number will be provided via email upon dispatch.

5. Customs & Import Duties

  • International customers are responsible for customs duties and taxes imposed by their respective countries.

  • We are not liable for packages delayed or held by customs.

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Returns & Refunds Policy

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1. Returns

  • If you’re not satisfied with your purchase, you can return it within 28 days for a refund or exchange.

  • Items must be unused, in original packaging, and in resalable condition.

  • Personalized or custom-engraved knives are non-refundable unless defective.

2. Return Process

  • Email support@[yourbusinessname].com with your order number and reason for return.

  • We’ll provide return instructions and an authorization code.

3. Return Shipping Costs

  • Customers cover return shipping costs unless the item is faulty or incorrect.

  • We recommend using a tracked and insured service to prevent lost returns.

4. Refunds

  • Once received and inspected, refunds will be issued to the original payment method within 7 business days.

  • Refunds cover product cost only; shipping fees are non-refundable.

5. Damaged or Defective Items

  • If your item arrives damaged or defective, contact us at support info@matsu.ie with photos within 48 hours of delivery.

  • We will provide a replacement or a full refund (including shipping costs) for defective items.

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Legal Compliance

  • We comply with Irish knife laws, ensuring safe delivery and legal verification of buyers.

  • Age verification is mandatory, and all deliveries require a signature upon receipt.

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Customer Support

For any questions, contact us at:
📧 info@matsu.ie
📞 +353 830901230

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1. Age Verification

  • We strictly adhere to Irish law, which prohibits selling knives to individuals under 18 years old.

  • Customers must confirm their age during checkout.

  • Deliveries require proof of age upon receipt (Passport, Driver’s License, or National ID).

2. Delivery Services & Timeframes

  • Ireland Standard Delivery: €6.99, arrives within 1-3 business days via An Post or DPD Ireland.

  • Ireland Express Delivery: €12.99, arrives the next business day if ordered before 1 PM.

  • Northern Ireland Delivery: €7.99, arrives within 2-4 business days.

  • UK Delivery: €14.99, arrives within 3-7 business days.

  • EU Delivery: €18.99, arrives within 5-10 business days (Customs charges may apply).

  • USA & Canada: €25.99, arrives within 7-14 business days (Customs and import taxes may apply).

  • Rest of the World: Contact us for a shipping quote.

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